Home-Start Epsom, Ewell & Banstead (incl.Mole Valley North)

There for parents when they need us most...
Because childhood can't wait

Professional Referrals


If you are a professional and would like to refer a family, please contact:

Hayley Ronald – Senior Family Coordinator

Mobile: 07804519622 (Mondays, Wednesdays, and Thursdays 9am-5pm)

Email: hayley.ronald@hseeb.org.uk

We operate a TRIAGE process for all referrals. This is to ensure that the needs of the families are appropriate for Home-Start support, and because we run different Early Help family support projects. Please read the information below before contacting us and ensure you have spoken to the family about Home-Start and gained consent to share their information with us.

Our core Home Visiting support, for families with children under 5, will be delivered by staff or trained volunteers and consists of a range of support including remote support, support within the family’s home or community, and signposting to other organisations and sources of advice.

We have specific Early Help projects to support families whose children are Over 5, have additional needs, or are seeking parenting support, as well as projects to support families during the perinatal period.

We will contact you by phone and you will be able to discuss the needs of the family and a decision will be made jointly as to the appropriateness of a referral to HSEEB for support.  A referral form will be emailed to you via a secure link and once we have received this we will discuss and allocate to a member of the team.  We will then inform you what type of support we will offer the family and who will be providing this. If the referral is declined we will discuss with you other options for support within the statutory or voluntary sector. We are always happy to discuss the needs of families and help you to source the support that will best suit their needs.

The majority of our families have Emerging Needs, and our referral acceptance decision-making is based on Surrey Safeguarding  Children Partnership’s meeting the needs of children and families criteria.  For more information please see:


For families whose needs are best met through Targeted, Intensive, or Risk Support, or if you are concerned about a child, please contact Surrey C-SPA at: 0300 470 9100 or cspa@surreycc.gov.uk

If you are unsure if the family you would like to refer lives in an area we cover, please first check by using https://www.gov.uk/council-tax.

The family needs to pay council tax to Epsom & Ewell, Reigate & Banstead or Mole Valley and live within our local Home-Start area.  Please also see the map of Surrey Home-Starts and areas covered by each local Home-Start.


Map of Surrey
St Faiths
Community Foundation
Henry Smith
Henry Smith